Refund Policy

Last updated: August 4, 2026

The Merchant of Record identified in your receipt or order confirmation administers your payment, subscription, cancellation and any approved refund. This may be Paddle, FastSpring or another authorised Merchant of Record. To cancel or request a refund, use the link provided in your receipt or contact support@aloudo.com. Any approved refund will be issued by the applicable Merchant of Record to the original payment method.

We want you to be satisfied with the Service. If you are located in the European Union, the European Economic Area, Switzerland, the United Kingdom, Turkey, or Israel, you have an unconditional right to a full refund if you request it within 14 days of your purchase, and you do not need to give a reason. If you are located in South Korea, Brazil, China, or Canada, this right applies within 7 days of your purchase. If you are located in Singapore, this right applies within 5 days of your purchase. For purchases made from any other location, refund requests submitted within 14 days of your purchase will be reviewed and granted at our discretion; submitting a request within this period does not guarantee a refund.

The rights described in Section 1 apply to your first purchase of a paid plan or the first payment of a new subscription. Renewal charges, and purchases outside the applicable window above, may still be refunded where required by law or at our discretion, for example, if the Service was faulty, not as described, or unavailable for a significant period.

To request a refund, email support@aloudo.com from the email address used for the purchase, including the order or subscription ID and the purchase date, or use the link provided by the applicable Merchant of Record in your receipt or order confirmation.

Approved refunds are issued by the applicable Merchant of Record to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear on your statement.

Once a refund is issued, your access to the paid features ends, and the related license is revoked. You may continue to use any free features that remain available.

Canceling a subscription stops future renewals but does not, by itself, refund the current period. To avoid the next charge, cancel before the renewal date using the link provided by the applicable Merchant of Record or by contacting support@aloudo.com.

Lifetime plans are covered by the same rights described in Section 1, based on your location. Outside the applicable window, Lifetime plans are non-refundable, except where applicable law requires otherwise.

If you are unhappy with a charge, please contact us first so we can help resolve it. Starting a chargeback or payment dispute without contacting us may result in suspension of your access while the matter is reviewed with the applicable Merchant of Record.

This Refund Policy is in addition to, and does not limit, any mandatory refund or withdrawal rights you may have under applicable consumer law.